Shipping and terms

Katie Ella produces beautiful handmade children's wear. Every item is handmade to order and I really hope that you love them just as much as I do making them.  

Please feel free to browse my shop and don't forget to keep popping back as I am constantly adding items as soon as I have made them. Don't forget that you can also order custom items too. 

As all my items are handmade, they may differ slightly to what is shown in the photos.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Before making any purchase, please read the information below. It makes the transaction easier for me as the seller and you as the buyer.

Please do check these policies even if you have bought from me before as they may change without notice.

If you have any questions about any of my items or about my policies please do  not hesitate to contact me

Payment

Payment is accepted via Paypal. We also accept Credit Cards & Debit Cards.

Custom orders will not be started until payment has cleared. I will keep you updated if your transaction is still waiting to be cleared.

If you are having any issues with payment or would like to pay a different way, please contact me, I would be happy to assist you. I do appreciate payment being sent immediately, however I will allow 3 days before I will send a polite reminder. If you are unable to send payment within 3 days, please let me know ASAP. I may be able to hold the item for a few days if you are awaiting funds but this will be at my discretion.

Custom orders- I will not start your order until payment has cleared.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[CANCELLATION]
If I have not received payment within 5 days and you have not responded to any reminders, I will cancel the sale and re-list the item.

If you purchase an item and payment is received but decide you wish to cancel the order, please contact me. I will offer a full refund, less the fees i have incurred, if the item has not yet been shipped

Shipping

Orders will be dispatched by the time frames listed and where possible your order will be shipped sooner. You will be informed via an email notification once your item has been posted. I will endeavour to keep you updated if any delays occur.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[UK CUSTOMERS]
I ship all parcels via standard Royal Mail and get a Proof of Postage receipt. If you would like your parcel to be sent with tracking I can send it Recorded or Special Delivery, please let me know before paying as there will be an additional cost for this service

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[INTERNATIONAL CUSTOMERS]
Please note I am based in the UK but I am happy to ship to international customers worldwide. (Please see below regarding custom and duty fees).


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[DELIVERY OF "MADE TO ORDER" ITEMS]
For any custom made or made to order items, the delivery window may be longer due to stock levels or fabric delivery. I will keep you updated on an expected delivery date of your order

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[LOST IN TRANSIT]
If an item is lost in transit, please contact me in the first instance. As per Royal Mail policy, there is a specific amount of time before it can be considered lost.


Once this time has passed if the item has not arrived, I will replace your item, no refund will be given. Please note Royal Mail may contact you to confirm the order was placed and confirm the delivery address.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[CUSTOMS, TAXES & DUTY FEE]
Please note that buyers are responsible for any and all duties and customs charges that may be incurred. Any customs fees, taxes, duties, tariffs etc that you might incur at the time of delivery would be at the discretion of your own country's tax regulations and are collected by your own country. 

These charges will not be refunded to you as legally you are the importer and are responsible for any custom/tax or duty fees that your country charges.

Please make sure you check with your local customs agency if you want more information before placing an order. Always make sure you are aware of any import laws and charges you may incur before ordering.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[PACKAGING]
All parcels are checked before being posted and come from a smoke-free house.

All my items are gift wrapped in tissue paper with matching logo stickers and well wrapped in a post bag - making my clothing the perfect gift. 

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[SHIPPING COST]
I always try and keep my shipping costs down. However if you have paid for shipping and it works out to be £2 over the actual cost of postage- I will refund you the difference

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[ADDRESSES]
I will post the item to the address given, if the delivery address is different to the billing address please contact me before the item is shipped.

If the parcel does not arrive because the wrong address was supplied a refund can not be issued.

Refunds and Exchange


[RETURNS AND REFUNDS]

Katie Ella's main aim is to provide beautiful handmade clothes, if you have a query with your item or there is a genuine fault please do contact me so we can work out a solution. If you not happy with your purchase in accordance with the EU Distance-selling law you must contact me within 14 days of receipt of the goods.*


Please note that a return will only be accepted with a returns number that will be provided.

* This does NOT apply to custom made orders

On average refunds will be given within 5 days of receiving the goods. All refunds are paid by the same method they were received.

The cost of shipping the item back to me (unless the item was damaged) is the responsibility of the buyer and will not be refunded. The original shipping cost of sending the item out will be included in your refund.

Please note items will need to be returned to me, in their original packaging and in the original condition (not used, worn or damaged) for a refund to be issued.

No returns will be accepted after 14 days from receipt of goods. Your statutory rights are not affected by the returns policy.

Should an item be returned for non-delivery due to the buyer providing wrong shipping address; the order will be cancelled and a partial refund given (no refund on original shipping charges). As stated earlier, it's the responsibility of the buyer to provide the correct shipping address at time of purchase


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[DAMAGED ITEM]
All care and consideration is taken when items are packed securely for dispatch.

However should your item(s) arrive damaged, please contact me immediately. I will require photographs of the  damage along with the packaging (this is for claim purposes). I may request that the item is returned to me - if so, once the item is received I will refund the original item cost including the shipping as well as reimbursing you for the cost of returning the item.

I cannot give refunds without photographic proof of the damage to the item and photos of the box/packaging. Please do not throw any of it away until a refund or exchange has been confirmed.

Please contact me about any damage within 14 days of receipt of goods.

Please note refunds or exchanges are only given for items damaged in transit. 

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[STOLEN ITEMS]
I am not responsible for items that have been marked as delivered by the carrier but subsequently stolen. It is your responsibility as a buyer to make necessary arrangements to ensure safe receipt of the goods.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[EXCHANGES / STORE CREDIT]
If you would prefer to exchange the your item rather than have a refund, I am happy to do so withn 14 days (UK / Europe) or 20 days (international). 

If the replacement item is of less value than the one purchased the difference will be refunded or a coupon offered for the difference in value. If the item is more, the difference must be paid by the buyer before the new item will be sent.

If you are not sure what item you would like to exchange, a store credit coupon for the value of the returning item will be issued.

Please note a shipping charge will be incurred on the exchanged item.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[CUSTOM ORDERS]
Custom orders are non-refundable but if they are damaged on arrival, please refer to the damaged item section.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Additional Policies and FAQs

[PHOTOS]
I always try and include clear colour photos for all items however colour differences can occur due to different monitor settings. If you have a question about the colour/shade of any product please contact me before you purchase.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[REGARDING CUSTOM MADE ITEMS]
If you require a custom made item please contact me to discuss delivery times and your requirements.

Before starting to make a custom order it will need to be paid for in full and estimated delivery time will be issued. Please note I do not offer refunds on custom made items.

All costs incurred when custom orders are changed will be passed to the buyer.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[RESELLING]
All my items are sold for personal use and I do not give permission for them to be sold on.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

[FEEDBACK / REVIEW]
I love hearing from my customers and have had both lovely reviews and charming emails of feedback. If you are happy with your purchase, do please let me know - it brightens my day.

If there is an issue with your order/shipment please do contact me before leaving any negative or neutral feedback, as I may be able to rectify the situation for you - but I can't if I am unaware of it. :)

Seller Information

I am always happy for people to contact me either with questions about my products or just to say hi.
[CONTACT ME]
Please always contact me via the contact me page.

[WHERE TO FIND ME]
Facebook : www.facebook.com/katie.ella.designs
Etsy: Etsy.com/uk/shop/KatieEllaCreations


[PAYPAL]
100% Paypal verified

[SELLER DETAILS]
Mrs K Goddard
Leicestershire
United Kingdom

If you require a telephone number to contact me regarding purchases, please note me in a message and it will be supplied.